AVA Terms and Conditions
TERMS AND CONDITIONS
AVA by 3DISC
Conmetior LLC
Effective Date: September 9, 2026
These Terms and Conditions (“Terms”) govern the purchase, delivery, installation, use, return, and support of AVA and related products and services (“Product”) sold or supplied by Conmetior LLC (“Conmetior”) to the purchasing dental practice, business, or customer (“Customer”).
By placing an order, signing a quotation or order form, making payment, or accepting delivery of the Product, Customer acknowledges and agrees to these Terms and Conditions.
1. PRODUCT
AVA is technology developed by 3DISC using digital imaging and AI to assist dental professionals with patient communication, visualization of clinical findings, and presentation of treatment information.
The Product may include the AVA software/platform, compatible imaging or scanning equipment, computer or hardware, accessories, licenses or subscriptions, installation/setup, training/onboarding, technical support, and other items specifically identified in the applicable quotation or order.
The exact products, accessories, services, quantities, pricing, subscription terms, and other applicable details are set forth in the applicable quotation, proposal, order form, online store listing, or invoice.
2. ORDERS AND ACCEPTANCE
All orders are subject to acceptance by Conmetior LLC.
A quotation or proposal issued by Conmetior is valid only for the period stated on the quotation. If no expiration date is stated, the quotation may be withdrawn or revised at any time before acceptance.
An order becomes binding at the time payment is made by the Customer. By submitting payment, the Customer acknowledges and agrees to the applicable quotation, order details, pricing, and these Terms and Conditions.
Customer is responsible for reviewing all quotations, online store orders, and order confirmations before submitting payment and notifying Conmetior immediately of any errors or discrepancies.
Once payment has been submitted, the order is subject to the cancellation and return provisions set forth in Section 14 – Returns, Cancellations, and Replacements.
3. PRICING
The purchase price for the Product is the price stated in the applicable Conmetior quotation, order confirmation, invoice, or online store listing.
Prices displayed on the Conmetior online store are subject to change without notice. The price applicable to an order is the price displayed at the time the order is placed and accepted.
Unless otherwise stated, prices do not include applicable sales, use, or other taxes; shipping or delivery charges; additional training or onboarding services requested beyond the included standard onboarding; computer equipment not included with the Product; optional accessories; third-party software or services; or recurring subscription/software fees after the initial subscription period.
Customer is responsible for all applicable taxes unless Customer provides a valid tax exemption.
If an obvious pricing, typographical, technical, or system error appears on the online store, Conmetior reserves the right to correct the error and, at its discretion, cancel the affected order and provide a full refund of amounts paid for that order.
4. PAYMENT TERMS
Full payment is required at the time the order is placed unless otherwise agreed in writing by Conmetior.
Orders will not be processed or fulfilled until payment in full has been received and successfully processed.
Payment may be made using the payment methods made available by Conmetior, including those offered through its online store.
If a payment is declined, reversed, disputed, or otherwise not completed, Conmetior may delay fulfillment or cancel the order.
Applicable taxes, shipping charges, and other charges identified at checkout or on the quotation or invoice are due in full at the time of purchase.
Approved refunds may be reduced by authorized deductions or fees, including applicable restocking fees, missing components, or other permitted charges described in these Terms.
5. DELIVERY
Estimated delivery dates are not guaranteed unless expressly guaranteed in writing by Conmetior.
Conmetior is not responsible for delays caused by manufacturers, shipping carriers, supply chain interruptions, weather, natural disasters, or other circumstances beyond its reasonable control.
Customer is responsible for inspecting the Product within three (3) business days following delivery. If Customer identifies any damage, missing items, or other issue with the Product, Customer must contact Conmetior LLC at contact@conmetior.com within the same three (3) business-day period.
Customer should include the Conmetior order number and a description of the issue when contacting Conmetior.
6. ONBOARDING AND SETUP
Onboarding and setup are included in the purchase price of AVA. There is no additional charge for the standard onboarding and setup services included with the Product.
Conmetior will coordinate with Customer to schedule and complete the included onboarding and setup.
Customer is responsible for providing:
An appropriate workspace;
Required electrical power;
Suitable internet connectivity;
Compatible computer equipment if not supplied as part of the Product;
Access to practice networks or systems when required;
Necessary passwords or administrative access; and
Appropriate staff availability for onboarding and setup.
The included onboarding and setup are intended to assist Customer with the initial configuration and use of the Product.
Additional services, custom configurations, or training requested beyond the standard included onboarding and setup may be subject to additional charges, provided such charges are communicated to and approved by Customer in advance.
7. SOFTWARE, LICENSES, AND SUBSCRIPTIONS
Customer receives only the license and access rights expressly granted under the applicable Product or subscription terms.
The initial AVA subscription included with the initial purchase is valid for twelve (12) months from the date of activation.
The included twelve (12)-month subscription provides access to the applicable AVA software and subscription services.
After the initial twelve (12)-month period, continued access to AVA may require renewal and payment of the then-current applicable subscription fee.
Renewal terms and pricing may be communicated to Customer before the expiration of the initial subscription period.
Customer does not acquire ownership of the underlying software, source code, algorithms, AI models, or related intellectual property.
Software and cloud-based services may be updated, modified, improved, or discontinued from time to time.
Certain features may require an active subscription, account, internet connection, or compatible hardware.
Any recurring fees applicable after the initial twelve (12)-month period will be identified in the applicable quotation, order, online store, invoice, or subscription agreement.
8. 3DISC MANUFACTURER TERMS, WARRANTY, AND TECHNICAL SUPPORT
AVA is a product of 3DISC. Certain components, software, services, warranties, technical requirements, and support obligations may be governed by 3DISC’s applicable manufacturer terms.
Customer agrees to comply with applicable manufacturer instructions, licenses, warranties, and operating procedures.
Unless otherwise expressly stated in writing, Conmetior does not provide a separate manufacturer’s warranty and does not extend, modify, or replace any warranty provided by 3DISC.
Warranty claims may be subject to the manufacturer’s applicable warranty terms and conditions.
Extended Warranty: Customer may purchase an optional extended warranty providing an additional twelve (12) months of warranty coverage for $1,190. The extended warranty is available for purchase at the time of the initial AVA purchase through the Conmetior online store. The extended warranty is subject to the applicable manufacturer’s warranty terms, conditions, exclusions, and limitations.
Technical Support:
For technical support inquiries regarding AVA by 3DISC, Customer should contact 3DISC Technical Support directly at (800) 570-0363.
Conmetior may reasonably assist Customer with communication with the manufacturer but is not responsible for manufacturer-assumed technical support obligations.
Customer should have the Product information, serial number, and a description of the issue available when requesting technical support.
Customer Support:
For customer support inquiries, including warranties, returns, replacements, order-related issues, and other customer service matters, contact Conmetior at contact@conmetior.com.
Please include the Conmetior order number and a brief description of the issue.
9. CUSTOMER TRAINING AND ONBOARDING
The standard onboarding and setup described in Section 6 are included in the purchase price.
If additional training or onboarding is requested beyond the included standard onboarding and setup, such services may be subject to additional fees.
Customer remains responsible for ensuring that its doctors, clinicians, employees, and other users are appropriately trained and qualified to use the Product.
10. CLINICAL RESPONSIBILITY
AVA is a technology tool intended to assist with patient communication, visualization, and presentation of information.
AVA does not replace professional judgment, diagnosis, treatment planning, or the clinical responsibility of a licensed dentist or other qualified healthcare professional.
Customer and its licensed professionals remain solely responsible for diagnosis, treatment decisions, interpretation of clinical information, confirmation of findings, presentation of treatment options, obtaining appropriate patient consent, and compliance with applicable legal and regulatory requirements.
Customer must not rely solely on automated findings, images, visualizations, or treatment presentations generated by the Product when making clinical decisions.
11. AI AND SYSTEM OUTPUT
AI-generated or automated image analysis, findings, visualizations, and other software-generated outputs may not be complete, accurate, or appropriate in every circumstance.
Customer is responsible for independently reviewing and verifying all Product output before communicating information to patients or using such information in treatment planning or other clinical decisions.
Conmetior does not guarantee the accuracy or completeness of every finding or output generated by the Product.
Any business results, treatment acceptance, revenue, or return-on-investment estimates are projections only and are not guarantees of future results.
12. CUSTOMER DATA AND PRIVACY
Customer is responsible for complying with all applicable privacy, security, healthcare, and data-protection laws and regulations in connection with Customer’s use of the Product.
Customer is responsible for obtaining any required patient authorizations or consents.
Customer is responsible for determining the appropriate use of the Product with respect to protected health information and other patient information.
Customer should not provide Conmetior with patient information unless necessary and legally permitted.
Where applicable, separate data-processing agreements or business associate agreements may apply.
13. CUSTOMER RESPONSIBILITIES
Customer agrees to:
Use the Product only for its intended purpose;
Follow all applicable manufacturer instructions and safety requirements;
Maintain appropriate computer, network, internet, and electrical requirements;
Protect account credentials and prevent unauthorized access;
Properly clean, disinfect, maintain, and operate the Product;
Maintain appropriate backups of Customer data;
Comply with all applicable laws and professional requirements; and
Ensure that only appropriately trained and authorized individuals use the Product.
14. RETURNS, CANCELLATIONS, AND REPLACEMENTS
14.1 Cancellation Prior to Fulfillment
Orders may be cancelled at any time prior to fulfillment for a full refund of all amounts paid for the order.
Once an order has been fulfilled, the cancellation provisions of this Section no longer apply, and any return will be subject to the 30-Day Return Policy below.
14.2 30-Day Return Policy
Customer may request to return the Product within thirty (30) calendar days from the date of delivery, subject to the requirements of this Section.
Customer must initiate the return by contacting Conmetior at contact@conmetior.com within the thirty (30)-day period and provide the Conmetior order number and reason for the return.
All Product returns must be approved in advance by Conmetior LLC and assigned an RMA number prior to shipment. Unauthorized returns or returns without an RMA may be refused or returned to Customer at Customer’s expense.
Issuance of an RMA does not guarantee a refund. All returned Products remain subject to inspection and the requirements of these Terms.
Approved returns must:
Be returned within thirty (30) calendar days from delivery;
Include the original packaging;
Include all parts, components, accessories, cables, documentation, and other items supplied with the Product;
Be properly packaged to prevent damage during return shipment;
Include the assigned RMA number; and
Follow all return instructions provided by Conmetior.
Customer is fully responsible for return shipping costs and for obtaining adequate shipping insurance for the return shipment to Conmetior. Conmetior is not responsible for loss, theft, or damage occurring during return shipment.
Customer is responsible for ensuring that the returned Product arrives safely and completely.
The value or replacement cost of any missing parts, components, accessories, documentation, or other items may be deducted from the Customer’s refund. If the cost of missing items or other authorized deductions exceeds the amount otherwise refundable, Customer may be responsible for the difference.
If the Product has been customized specifically for Customer’s practice during onboarding, a $600 restocking fee will apply to any approved return. This fee covers customization, configuration, preparation, and onboarding-related work.
After the returned Product has been received and inspected, Conmetior will determine the applicable refund amount in accordance with these Terms.
Applicable fees, deductions, and non-refundable charges may be deducted from the refund.
Software licenses, subscriptions, activated services, and other expressly non-refundable items may be excluded from any refund.
14.3 Defective Products and Replacements
If Customer believes the Product is defective, damaged, or requires replacement, Customer must contact Conmetior at contact@conmetior.com and provide the Conmetior order number and a description of the issue.
Conmetior will coordinate with 3DISC regarding warranty, repair, or replacement matters in accordance with the applicable manufacturer’s warranty.
All Products returned for warranty evaluation, repair, or replacement must receive prior approval and an RMA from Conmetior before shipping.
Customer must follow all return instructions and securely package the Product with all required parts and accessories and appropriate shipping insurance.
15. DAMAGED OR DEFECTIVE PRODUCTS
Customer should notify Conmetior promptly of any Product that arrives damaged or that Customer believes is defective.
Customer must contact Conmetior at contact@conmetior.com and provide the Conmetior order number and a description of the issue.
Conmetior may request photographs, serial numbers, documentation, or other information necessary to evaluate the issue.
Warranty-related issues will be coordinated with the applicable manufacturer.
Depending on the circumstances and applicable warranty, the available remedy may include troubleshooting, repair, replacement, or another remedy provided under the applicable manufacturer’s warranty.
16. PRODUCT MODIFICATIONS AND UPDATES
Technology products may be updated periodically.
Conmetior and/or 3DISC may modify software features, user interfaces, system requirements, functionality, specifications, or other aspects of the Product from time to time.
Updates may be made for performance, security, reliability, regulatory requirements, functionality, or other legitimate business or technical reasons.
Conmetior is not obligated to provide additional hardware, equipment, or services required as a result of changes to Customer’s environment unless expressly agreed to in writing.
17. INTELLECTUAL PROPERTY
All intellectual property associated with AVA, including trademarks, software, algorithms, AI technology, documentation, graphics, designs, and proprietary materials, remains the property of their respective owners.
Customer may not, except as expressly permitted:
Copy or reproduce the software or proprietary materials;
Reverse engineer, decompile, or disassemble the Product or software;
Attempt to access source code;
Remove proprietary notices;
Resell or sublicense the Product or software without authorization; or
Use the Product or its proprietary technology to develop a competing product.
18. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Conmetior will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost business, loss of data, loss of goodwill, or business interruption.
To the maximum extent permitted by applicable law, Conmetior’s aggregate liability arising out of or relating to the Product will not exceed the amount actually paid to Conmetior for the specific Product giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
19. NO GUARANTEE OF BUSINESS RESULTS
Conmetior does not guarantee increased treatment acceptance, patient retention, revenue, profitability, return on investment, new patient acquisition, production, or any particular business or clinical result.
Results will vary based on numerous factors, including practice operations, patient demographics, implementation, staff training, workflow, communication, and other business and clinical factors.
20. FORCE MAJEURE
Conmetior will not be liable for delays or failures in performance resulting from circumstances beyond its reasonable control, including natural disasters, fire, flood, epidemic, pandemic, war, terrorism, government action, labor disputes, transportation delays, supply chain interruptions, manufacturer delays, internet outages, power failures, or other similar events.
21. GOVERNING LAW
These Terms will be governed by and interpreted in accordance with the laws of the State of California, without regard to its conflict-of-law principles.
Any dispute arising out of or relating to these Terms or the Product will be brought in a court of competent jurisdiction located in San Joaquin County, California, unless otherwise agreed in writing by the parties.
22. SEVERABILITY
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.
23. ENTIRE AGREEMENT
These Terms, together with the applicable quotation, order form, invoice, subscription agreement, and any other written agreement expressly incorporated by reference, constitute the entire agreement between Conmetior and Customer concerning the Product.
If there is a conflict between these Terms and a later signed written agreement between the parties, the later signed written agreement will control to the extent of the conflict.
24. CHANGES
Conmetior may update these Terms from time to time.
Unless otherwise agreed in writing, the Terms applicable to an order are the Terms in effect and provided to Customer at the time the order is accepted.
25. CUSTOMER ACKNOWLEDGMENT
By placing an order and submitting payment, the Customer acknowledges that the Customer has read and accepts the Terms and Conditions above.